Last updated: Feb 28, 2022

These Service Level Agreement Terms (SLA)  or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 

these SLA shall take precedent.


For the purposes of these (SLA) Terms and Conditions:

By accepting your move, you agree with us that if you cancel your reservation J Sutton and Co moving Services LLC (“JSC”) will suffer economic damages that are difficult to quantify but include costs for administrative time in negotiating and preparing your reservation and holding the date specifically designed for your use. You acknowledge and understand, that your booking deposit is 25% of your estimated balance of your move. You further agree that such amount shall be treated as liquidated damages and shall not be refundable.

1. SERVICES. Customer hires Moving Company to provide moving services in accordance with these terms:

B. Timing – Moving Company will begin rendering services on

_ and will complete services by

C. Services – Moving Company will load all Customer’s possessions from Customer’s current address into a vehicle, will drive that vehicle to Customer’s destination address, and will unload all Customer’s possessions at their destination address. The following services and restrictions will apply:

i. Moving Company will not provide packing services. Customer is obligated to
pack Customer’s property into appropriate boxes and other containers. 

ii. Moving Company will disassemble and reassemble furniture as is appropriate.

iii. Moving Company will unload Customer’s property into specific rooms at Customer’s direction.

iv. Moving Company will use
number of employees during the loading and unloading phases.

2. PAYMENT. Customer agrees to pay Moving Company in accordance with these terms:

A. Hourly Rate – Customer will pay Moving Company

_ per hour during the packing, loading and unloading phases. Customer will pay Moving Company
_ for driving time. Moving Company employees will take breaks in unison. Customer will not pay the hourly rate during breaks taken by Moving Company employees. The hourly rate applies to all employees at once and not to each individual employee.

B. Other Costs Customer will not pay per mile.

Customer will not pay for gas costs.

Customer will not pay for moving supplies.

Customer will pay

per hour for any waiting time caused by Customer’s

Customer will pay

for storage for up to
days until Customer arrives
at Customer’s destination address.

C. Maximum Price – Customer will pay a maximum price of

, no matter the amount Moving Company might earn under the terms of this Agreement.

D. Time of Payment – Customer will pay Moving Company a down payment of

_ on or by the date
. Customer will pay the remaining balance within
_ days of Moving Company completing services and supplying Customer with a bill for services.

NO ADDITIONAL COSTS – Moving Company hereby agrees that it understands the requirements and intricacies of Customer’s move and that it will not charge Customer for any additional costs or for any services not described in this Agreement.

LICENSING AND INSURANCE – Moving Company hereby asserts that it is properly licensed and insured under applicable state and federal laws.

A. Insurance – Moving Company will personally insure customers’ property for $0.60 to the pound for any damage caused during Moving Company’s services, regardless fault.





This section defines the goals of this agreement, such as:

Ordering Services:




Payment Disputes: You shall not attempt to 





All services are non-refundable but we will be more than happy to schedule a corrective service free of charge. If you change your mind about your moving service booking and we have not yet issued a certificate of insurance we will be happy to issue you a refund upon request.

Refund requests, if any, must be made before issued to you or your building officials.

REFUNDS (If applicable):

Once your return is received and inspected, If you change your mind about your purchase and you and/ or your building officials have not used , we will be happy to issue a refund upon your request.

With a few exceptions, refunds shall be returned


[Customer] Responsibilities:

[Customer] should provide all necessary information and assistance related to service performance that allows the [Service Provider] to meet the performance standards as outlined in this document.

[Customer] shall inform [Service Provider] regarding changing business requirements that may necessitate a review, modification, or amendment of the SLA.

Cancellation and Insurance

By making your booking, our agreement is a legal contract and your deposit is non-refundable. If you cancel your moving request (which must be put in writing) and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. Non-receipt of any outstanding balance of your move when due will be regarded as a cancellation. 


Please note that your deposit is not refundable under any circumstances. We would recommend that you take out cancellation insurance to cover this cost. 


Entire Agreement – This Agreement contains the entire agreement of the
parties. No other agreement, statement, or promise made by any party to this
Agreement or any third party on or before the effective date of this Agreement will be binding on the parties.


This Agreement may be modified by subsequent agreement of the parties only by an instrument in writing signed by both of them or an oral agreement only to the extent that the parties carry it out.


If any provision of this Agreement is held in whole or in part to
be unenforceable for any reason, the remainder of that provision and of the entire

Attorney’s Fees

In the event a dispute involving this Agreement is resolved in a third party judicial proceeding, including arbitration, the prevailing party will have a right to be reimbursed its attorney’s fees and costs for enforcing its rights
under this Agreement.

Non-availability of Accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Non Solicitation 

The Parties covenant and agree that during the term of the Agreement and for 18 months after the termination thereof, regardless of the reason for the termination, each shall not, directly or indirectly, on its on own behalf or on behalf of or in conjunction with any person or legal entity. recruit, solicit, or induce, or attempt to recruit, or induce, any non-clerical employee of the other party to terminate their employment relationship with that other Party.