WHAT YOU NEED TO KNOW

Questions about your move?  Whether you booked through us directly or a third party marketplace site such as Movinghelp, Uhaul, Hireahelper, etc here's what you need to know about your moving labor order.
GENERAL INFORMATION - FOR ALL MOVES
  • We DO NOT provide moving trucks. Need a rental moving truck? Reserve a truck online
  • Driving help Services must be booked directly through J Sutton and Co Moving Services LLC
  • We do wrap and protect furniture for you, however, you must provide all necessary moving and packing supplies.
  • Furniture assembly or dismantling is limited to minor bed setups, dresser mirrors, etc. Excessive assembly/ dismantling will result in extra charges.
  • We DO provide moving equipment for Apartment to Apartment moves since there will be no truck rental associated with the move.
  • Need a certificate of insurance for your building? Simply submit a certificate of insurance request online.
  • All balances for moving labor help services are due after upon completion of time periods booked, no exceptions.
FOR J SUTTON AND CO CUSTOMERS
  • You are responsible for renting the moving truck, if needed.
  • We DO NOT provide moving pads or blankets for your move.
  • Driving help Services must be booked directly through J Sutton and Co Moving Services LLC
  • Driving help - Entails truck pickup, load, unload and return to the rental truck vendor. We do not drive  rental trucks unless we are doing the loading/ unloading services too.
  • There is Booking Deposit of 25% of the balance.on all J Sutton and Co orders.
  • Cancellations prior to 48 hours of your moving date are free. However, any cancellations made  within 48hrs of the date of your move will not receive the nonrefundable booking deposit of 25% of balance.
MOVING HELP/ UHAUL MARKETPLACE
  • We do not provide trucks;
  • Moving Help/ Uhaul orders are for load or (/=or) unload, not both.
  • You need to have your 6-digit payment code readily available for Movers.
  • You are responsible for renting all required equipment such as hand trucks (Utility Dollies), furniture dollies;
  • You are responsible for purchasing all required plastic packaging tape, stretch wrap, spare cardboard, etc.;
  • Packing help services are labor only does not come with supplies;
  • Move-In/ Out Cleaning help services are labor only does not come with supplies;
  • We DO NOT move specialty items such as large pianos, safes, etc.
    • UBOX DELIVERY & LOAD/ UNLOAD SERVICES INFORMATION
  • U-boxes will be picked up, delivered, loaded and/or unloaded for you.
  • U-Boxes come with 24 Moving blankets.
  • You are responsible for purchasing supplies such as packaging tape, stretch wrap, spare cardboard, etc.;
  • U-box orders are for load or (/=or) unload, not both.
  • You are required to have your 6-digit payment code handy for Movers.
  • U-boxes have a maximum load weight of 2000lbs. (Books have caused uboxes to be over weight)
  • We DO NOT move specialty items such as large pianos, safes, etc.
    • UBOX DELIVERY ONLY SERVICES
  • We  only will pickup, deliver and return your U-box.
  • You are required to have your 6-digit payment code handy for Movers.
  • U-boxes have a maximum load weight of 2000lbs. (Books have caused uboxes to be over weight)
HIREAHELPER MARKETPLACE
  • We DO NOT provide Trucks for moves via this labor Marketplace.
  • You may request some equipment and supplies for an extra fee where availability exists.
  • Moving insurance is provided via hireahelper.
  • We DO NOT move specialty items such as large pianos,  pool tables, safes, etc.
MOVELIFT MARKETPLACE
  • We DO NOT provide Trucks for moves via this labor Marketplace.
  • You may request some equipment and supplies for an extra fee where availability exists.
  • Overtime charges will be modified  and charged with those prices consistent with Movelift initial charges.
  • There is a Cancellation fee of $100 for moves cancelled less than 48hrs notice in accord with Movelift policies.
  • We DO NOT move specialty items such as large pianos, pool tables, safes, etc.
       

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