Scheduling your move

Have questions about your scheduling your move? Here are answers to some customers’ frequently asked questions about the scheduling a move with us.

Can your company provide a Certificate of Insurance to my building?

We can provide a certificate of Insurance to satisfy your Buildings request for a certificate of liability. As such, this is a exceptional service and since each request is unique, you will need to provide a sample certificate or requirement form from your building officials. A certificate of Insurance request should be made by filling out a request form for a COI.

Can I book additional time on the day of my move?

Since movers have their schedules, It is not always possible to add more time during the day of your move. We ask that you plan and book accordingly so  that we have some realistic idea of your moving needs.

Does your company perform Ubox container delivery services?

Yes. We do provide Ubox Delivery help services. We have the of the following options:

1.) U-Box Delivery & load/ Unload where we would pick up, load or unload and return your container back to your local Uhaul® center.

2.) U-Box Delivery Only We pickup, delivery your Ubox container for your own loading or unloading.When you are finished loading or unloading, we will pick up the container and return to your local U-haul® center.

3.) U-Box load/ Unload Uhaul or you may deliver your Ubox and our team  or movers would arrive to load or unload your container for you.

Are your movers insured?

We provide basic insurance coverage of .60 per lb, per item for approved damage claims. This coverage is available for items that have been damage during the loading or unloading process. However, this coverage does not extend to damaged caused during the transit process. 

We advise you check with your renter’s or homeowners insurance policy for potential additional coverage. Alternatively, you may be able to purchase additional valuation insurance for your move via a third party/ online source.

 

Do packing supplies (tape, moving boxes, blankets, etc) come with your packing help solutions?

No, we DO NOT provide packing supplies to accommodate our packing services. We do however provide a 10% discount on moving supplies purchase through Uhaul®.

Do you move Pianos, large safes, etc?

We Do Not move specialty items such as pianos, large safes, etc. 

What does my Movers bring with them to my move?

In accordance with our Uhaul/ Movinghelp® affiliates, we Do Not bring moving supplies and equipment to jobs booked through them. Since these items are sold and rented by them, it would be a conflict of interests.

We do however supply rental equipment and supplies to our direct J Sutton and Co Moving Services LLC customers as supplies are available.

Booking Time

What Factors Affect My Moving Hours?

Since no two moves are alike, the main factors affecting the cost of your load and/ or unload labor services, are to be considered.

  1. # of people moving items.
  2. # Of Flights Of Stairs
  3. Distance of apartment to elevator 
  4. Distance of from elevator to exit/ entrance.
  5. Distance of Truck from building/ house.
  6. Whether items are packed and ready to go.
  7. # of handtrucks/ dollies being used

 

Can I Book More Time As My Move Progresses?

We do not guarantee additional booking hours for moves in progress.

Can Movers clean my home for the extra time?

No. Mover labor helpers are only at your residence to perform the moving-related services upon which they were requested. We Do Not trade services. Any additional requests would be considered as additional services. 

Same Day and Next Day Move

How Do I Change the Date Of My Move?

You can change your moving date by contacting us by email to verify the availability of the moving date you are interested in.

Is There A Cancellation Fee or Penalty For Canceling My Move?

If you cancel your move within 48-hrs of your move date, you will lose your 25% booking deposit.

CANCELLATIONS, CHANGES OR STANDBY

Does Your Company Perform Same Day or Next Day Moves?

Yes, we do perform same day moves and next day moves. Same day moves may carry a surcharge. 

How Do I Cancel My Move With J SUTTON AND CO MOVING?

Canceling your move is easy. Email us with your name, date of your move and express your desire to cancel. Fees and/ or penalties may apply depending on when you cancel.

Contact your third party booking company and cancel directly with that company. The third party company will notify us of the cancellation. Sign-in and cancel your booking via that particular website.

Can I Place My Move On Standby Or Hold?

If you are not certain of your move date, we could place your move on standby for 30-days until you determine the exact date of your move.