terms and conditions

CERTIFICATE OF INSURANCE

Your booking is for moving labor help services only. A certificate of insurance is personal to each building that request such. If this is a requirement of your building

Learn more about applying for a certificate of insurance request.

 

ABSENTEE CLIENTS

All customers are encourage to remain on the premises with us for the entire duration of their move process. If for whatever reason you can not be on-site for your move or you leave the premises, you may have to sign a liability release form.

If you are acting as an absentee client or you leave the residence for any reason, we will not be held responsible any items claimed missing or damaged. Your direction is important to us, thereby we will further not be held responsible for items that were not moved as a result of any miscommunication on your part or ours.

MOVING BLANKETS

Moving blankets are an indispensable element of the moving process.it is your responsibility to provide moving blankets to protect your goods from potential damage. Items wrapped in plastic stretch wrap is not considered properly protected.

SPECIALTY ITEMS

We do not move specialty items such pianos, safes. 

COMPLETION TIME

Completion of your booked moving labor time shall not be determined by completing your full move. Your booked moving time is based upon your items being moved within the time that you actually booked.  

ADDITIONAL BOOKING TIME

You are allowed to book moving time based upon your personal assessment of your moving needs.  We perform more than one move daily, therefore any same day requests for additional booking time may not be guaranteed

We do offer recommendations based on our own assessment of your move to prevent causing disruption of our schedule and your move. If you fail to adequately quote your move, we are under no obligation to stay and complete your move beyond your scheduled booked time slot. 

 

PAYMENT OPTIONS

We accept payments made by debit or Credit Card from the following: Visa, Mastercard, Discover and American Express. We DO NOT accept checks.

NYC RESIDENTS

New York City has some of the oldest and oddest built residential building structures consisting of tight/ narrow hall ways, stair casings, small elevators, entrances, low ceilings, etc. It is likely that modern day furniture may not fit under such circumstances. In the event that any of your furniture items does not fit into your residence, without modifying or damaging the property or buildings’ interior or exterior structures, tight squeezes, our moving labor teams shall not be held responsible/ liable in any way.

J Sutton and Co Moving Services LLC or its moving associates shall not be held responsible for any damages caused by use of non-routine or creative moving strategies which includes, but not limited to, in-house/ out house furniture hoisting, stair way banister modifications, standing items on ends, interior sharp turns, etc.

CANCELLATION/ NO SHOW POLICY

We know that there are certain times when it may become necessary to cancel your moving services. Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. As such, be aware of our cancellation policies:

  • Late Cancellations: If  you cancel your move less than 24 hours before your scheduled move date/ time, your 25% booking deposit fee shall be non-refundable.

  • No-Show Cancellations: No show cancellations can cause problems and add unnecessary expenses. When you do not call or email in advance to cancel your appointment, you are thereby may be preventing other customers from getting much needed moving labor help. If your move is not cancelled at least 48 hours in advance, you will be charged the full amount of the service.

  • Rescheduling: There is no fee charged to reschedule your help service, unless you reschedule within 48-hours of your booked appointment.

To avoid a cancellation fee, you must provide a notice of cancellation at least 48 hours prior to your appointment. If you would like to cancel or reschedule your move, you could do so by emailing us at support@jsuttonandco.com, call us at (855) SLF-MOVE.